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Terms of Service

Last Updated On 20-Oct-2026

Effective Date 20-Oct-2026

These Terms of Service (the "Terms") are a legal agreement between you and Kova Team LLC, a California limited liability company ("Kova Team," "we," "us" or "our"). They govern your use of kova.team, go.kova.team and any other website, landing page, form, calendar or booking page we operate that links to these Terms (together, the "Sites"), and any consultation, evaluation, call or message you request through them.

By using the Sites, submitting a form, booking a call or giving us your phone number or email address, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Sites.

Please read Section 17 carefully. It requires most disputes to be resolved by individual binding arbitration and waives class actions and jury trials.

1. Who May Use the Sites

You must be at least 18 years old and able to form a binding contract to use the Sites. If you use the Sites or submit information on behalf of a business, you confirm that you are authorized to act for that business, and "you" includes that business.

2. Our Services and Separate Agreements

Kova Team provides digital marketing services, including search engine optimization, Google Business Profile and local search work, AI search visibility, paid advertising and website design and development. The Sites describe those services and let you request a consultation or evaluation.

Information on the Sites is general and is not an offer that you can accept. Any paid engagement is governed by a separate written proposal, order form or service agreement signed by both parties (a "Service Agreement"). If a Service Agreement conflicts with these Terms, the Service Agreement controls for the services it covers.

3. Consultations, Evaluations and Market Availability

Strategy calls, territory evaluations and similar consultations are offered at no cost and with no obligation to buy. We may decline, reschedule or cancel any consultation at our discretion.

Where we describe an offer as limited to one client per market or territory, availability is decided by us, can change at any time and is not reserved for you until a Service Agreement is signed. Answers you give us (for example, your city or annual revenue) help us decide whether we are a fit; we may decide we are not a fit and tell you so.

If you book a call through a scheduling tool on the Sites, please keep the appointment or cancel it using the link in your confirmation.

4. No Guarantee of Results

Search rankings, map rankings, AI search answers, advertising performance, leads, calls, contracts and revenue depend on factors we do not control, including Google, Microsoft, Meta, OpenAI and other platforms, their algorithms and policies, your market, your competitors, your website, your reviews, your pricing and how your team follows up with leads.

Case studies, results, screenshots, testimonials and reviews on the Sites describe specific clients during the dates shown. They are not typical, are not a promise that you will get the same or similar results and are not a guarantee of future performance. Unless a Service Agreement expressly says otherwise, Kova Team does not guarantee any ranking, traffic, lead volume, contract, revenue or return on investment.

5. Calls, Text Messages and Emails

When you give us your phone number or email address through the Sites, you agree that Kova Team and people acting on our behalf may contact you by phone call, text message (SMS/MMS) and email about your inquiry, evaluation or booking, including appointment confirmations and reminders, follow-up about your request and information about our services. Calls and texts may be made or sent using automated technology, and calls may include prerecorded or artificial voice messages where the law allows.

Your consent to receive marketing calls and texts is not a condition of buying any product or service. You confirm that the phone number you provide is yours or that you are authorized to give consent for it, and you agree to tell us if that number changes or is reassigned.

6. SMS Program Terms

  • Program: Kova Team inquiry, booking and service messages.
  • Frequency: message frequency varies with your inquiry and appointments.
  • Cost: message and data rates may apply, depending on your mobile plan.
  • Opt out: reply STOP to any message to stop receiving texts from that number. We will send one message confirming your opt-out. You can also opt out by emailing contact@kova.team.
  • Help: reply HELP to any message or email contact@kova.team.
  • Carriers: mobile carriers are not liable for delayed or undelivered messages.
  • Privacy: we do not sell or share your mobile number or text messaging opt-in data with third parties for their marketing purposes. See our Privacy Policy.

7. Call Recording

Calls with Kova Team may be recorded or transcribed for quality, training and record-keeping. Where the law requires it, we will tell you at the start of the call, and you may ask us not to record.

8. Privacy and Tracking

Our Privacy Policy explains how we collect, use and share personal information. The Sites use cookies, pixels and similar tools, including analytics and session-recording tools such as Google Analytics and Microsoft Clarity and advertising tools such as the Meta Pixel, to understand how the Sites are used and to measure our advertising. Your choices about these tools are described in the Privacy Policy and in our cookie banner where shown.

9. Information You Provide

You agree that information you submit through the Sites is accurate, current and yours to share. Do not submit passwords, payment card numbers, government ID numbers or other sensitive information through our forms or messages.

If you send us ideas, feedback or suggestions about our services, you agree we may use them without any obligation to you.

10. Acceptable Use

You agree not to:

  • use the Sites for any unlawful, fraudulent or harmful purpose;
  • submit false information, impersonate any person or business, or submit someone else's phone number or email without their permission;
  • send spam, automated or bulk submissions, or use bots, scrapers or similar tools to access or copy the Sites;
  • interfere with, disrupt or try to gain unauthorized access to the Sites, our systems or our accounts with third-party providers;
  • introduce viruses or other harmful code; or
  • copy, reproduce, resell or exploit any part of the Sites except as these Terms allow.

11. Intellectual Property

The Sites and their content, including text, videos, graphics, logos, case studies, page designs, software and the "Kova Team" name and marks, are owned by Kova Team or its licensors and are protected by copyright, trademark and other laws. Client names, logos and trademarks shown on the Sites belong to their owners and are used with permission or to describe our work. You may view the Sites for your own information. You may not copy, modify, distribute, publicly display or create derivative works from them without our written permission.

12. Third-Party Services and Links

The Sites use and link to third-party services, such as scheduling and CRM tools, video hosting, maps, analytics and advertising platforms. Your use of those services may be governed by their own terms and privacy policies. We are not responsible for third-party services, websites or content, and a link is not an endorsement.

13. Disclaimer of Warranties

THE SITES AND ALL CONTENT, CONSULTATIONS AND INFORMATION PROVIDED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, KOVA TEAM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF HARMFUL COMPONENTS. INFORMATION ON THE SITES IS NOT LEGAL, TAX OR FINANCIAL ADVICE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KOVA TEAM AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, LEADS, BUSINESS OPPORTUNITIES, GOODWILL OR DATA, ARISING OUT OF OR RELATED TO THE SITES, ANY CONSULTATION OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). LIABILITY FOR PAID SERVICES IS GOVERNED BY THE APPLICABLE SERVICE AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify and hold harmless Kova Team and its owners, employees, contractors and agents from any claims, losses, damages, liabilities and expenses (including reasonable attorneys' fees) arising out of your misuse of the Sites, your violation of these Terms or your violation of any law or the rights of any third party, including by submitting a phone number or email address you were not authorized to provide.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules, and, where applicable, the Federal Arbitration Act. Subject to Section 17, any dispute that is not arbitrated will be brought only in the state or federal courts located in Sacramento County, California, and you and Kova Team consent to their jurisdiction.

17. Dispute Resolution and Arbitration

Talk to us first. Before starting any formal proceeding, you agree to email contact@kova.team with a description of the dispute and give us 30 days to try to resolve it informally.

Binding arbitration. If we cannot resolve it, any dispute, claim or controversy arising out of or relating to the Sites or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator, in Sacramento County, California, or by video conference if both parties agree. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction to protect its intellectual property or to stop unauthorized access to its systems.

Class action and jury trial waiver. You and Kova Team agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any class, collective or representative action, and you and Kova Team each waive the right to a jury trial, to the fullest extent permitted by law.

Opt out. You may opt out of this arbitration agreement by emailing contact@kova.team within 30 days after you first accept these Terms, with your name, contact details and a statement that you opt out of arbitration.

If any part of this Section 17 is found unenforceable, that part will be severed and the rest will continue to apply, except that if the class action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the new version on this page and update the effective date above. Changes apply from the date they are posted and do not apply to disputes that arose before that date. If you keep using the Sites after an update, you accept the updated Terms.

19. Suspension and Termination

We may suspend or end your access to the Sites, decline or cancel any consultation, or stop sending you messages at any time, with or without notice, including if we believe you have violated these Terms. Sections that by their nature should survive (including Sections 4, 9 and 11 through 20) will survive.

20. General

These Terms, together with our Privacy Policy and any Service Agreement, are the entire agreement between you and Kova Team about their subject matter. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Headings are for convenience only.

21. Contact Us

Questions about these Terms? Contact Kova Team LLC at contact@kova.team or 2110 K Street, Sacramento, CA 95816.