Submit a Support Request
Need help with your website? Our team reviews every ticket and follows up within 1 business day.
Include These Details
Including the right details upfront helps us resolve your issue faster — no back-and-forth needed.
The page URL where the issue occurs
A clear description of the problem or request
Have screenshots? Upload them to Google Drive and paste the share link in your description
Submit Your Request
Fill out the form below and our team will review your ticket as soon as possible.
Questions? Email us directly at dev@kova.team
Your Ticket, Our Process
Here’s exactly what happens after you hit submit.
Request Enters the Queue
Your ticket is instantly logged in our support system and assigned to the right team member.
Our Team Reviews Your Ticket
We review all requests during business hours and assess scope, priority, and the best course of action.
We Follow Up if Needed
If we need more information, we’ll reach out before getting started — no surprises.
Issue Resolved & Confirmed
We complete your request and confirm everything is working correctly on your end.
Support Hours
Our team reviews tickets during regular business hours. Most requests are addressed within 1 business day. For urgent issues like a site outage, please indicate that in your ticket so we can prioritize immediately.
Frequently Asked
Quick answers before you submit.